• Knowledge -international/domestic travel voice process
• Knowledge of world map & geography will be required.
• Be enthusiastic & have zeal to perform.
• Be flexible to work in 24*7 rotational shifts days working environment.
• Candidates should be able to join ASAP.
• Excellent communication skills required.
• Provide best-in-class customer service and problem resolution to customer
queries over the voice based phone service.
• Support customers across Telecommunication/E- mail/Chat, Meet customer
requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of
requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed
• Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer
education as needed.
• Prepare complete and accurate work and update customer file.
Sylantech Solutions is a staffing service provider established in 2006 based out in Noida. We... are reputed staffing service providers providing a plethora of staffing services including, Temporary staffing services, Permanent staffing services, Accounting services, Contract To Hire and much more. Read full description