Checks all complaints/requests are completed within stipulated time, if not completed, carry the same with proper feedback to the requestor or complainant.
Supervises Electromech activities, basic housekeeping, office attendants, and pantry attendants & maintains their attendance.
If absenteeism observed, organize manpower or divide the job responsibilities among the existing manpower in consultation with Facility Manager.
Checks all spares, consumables & toiletries and reports for requirement to Facility Manager.
Organize additional manpower/special requirements if any for conference rooms or any other areas.
Ensures adequate supply of spares and consumables.
Maintain cordial relationship with all the occupants.
Ensures that the team members are properly groomed
Check all equipment and plant rooms, boardrooms and meeting rooms as per room booking and their requirements and ready timely.
Ensures weekly, monthly and quarterly scheduled activities are completed as per schedule.
Supervises activities pertaining to all soft services and engineering services.
Coordinates with Central Helpdesk for timely resolution of requests / complaints.
Generates periodical MIS reports as required by the Client.
Co-ordinates with Annual Maintenance Contract (AMC) service providers for regular & break down maintenance activities.
Coordinates with In-house electrician and Site Technicians for Electrical PPM.
Updates PPM schedules and maintains PPM records in designated files.
Ensures all the AMC equipments mentioned in DCFC Report. Are serviced on time and service.
Ensures all the AMC equipments mentioned in DCFC Report. Are serviced on time and service report forwarded to the Facility Manager
Regularly reviews with Client - and Key Account Manager and highlights any operational discrepancies if any.
Interacts with Clients regarding any issue pertaining to the premise
Ensures that team members/ vendors meet all safety guidelines/ requirements
Maintains all service records and test certificates
Analyses/ Recommends solutions on the complaints
Reviews all check lists/log sheets on a regular basis to ensure smooth operations
Innovates, suggests and implements energy conservation ideas.
Regularly checks/amends checklists, operations steps, and spare parts consumption.
Maintains proper inventory and tracks stock and consumption of all consumables and supplies pertaining to the services managed by them.
Implements safe work practices
Ensures 100% statutory compliance by contractors like ESI, PF, insurance etc
In 1994, CBRE was the first international real estate services firm to set up an... office in India. Since then, our operations have grown to include more than 2,800 professionals across nine offices, with a presence in over 25 cities in India. Read full description