Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables.
Act as Senior caller handling more complex/aged inventory.
Ensures assigned accounts are worked towards resolution.
Follow the basic rules as provided on the SOP
Assists in resolution of outstanding issues from previous transactions.
Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract
Responsible for ensuring delivery to client in adherence with quality standards.
Help the team achieve the critical service levels (cash and aging) of the customer.
Requirements for this role include:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
Analyzing medical insurance claims for quality assurance. ->Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. (Requirements for this role include)
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. ->University degree or equivalent that required formal studies of the English language.
The largest financial group of its kind in the country.Established in 1887,the group is... today, a well diversified, value based corporate house with an unblemished track record spanning several decades. The Group has interests in 16 diverse businesses including Banking & Financing, Leasing & Hire Purchase, Money Transfer, Foreign Exchange, Insurance, Information Technology, Hotel & Hospitality, Education & Health care, Media, Power Generation, to name a few. Read full description