- Coordinate with Service Providers to ensure seamless back end processing of all transactions with NIL errors and adherence to TATs.
- Provide end to end back end support to clients to ensure seamless transaction processing and handling of ongoing client service requirements.
- Orient with policies and processes to ensure compliance with Internal & external guidelines
- Proper and accurate processing of all Customer Information forms, MF applications
- Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.
- Ensuring best in class service standards to all the mapped customers by synergizing with different functions within the organization and with external 3rd parties.
- Ensuring proper controls and total adherence to all laid down policies and processes..
- Good verbal & written communication especially in external/client communication.
- Provide Administrative assistance from a Branch Operations perspective in line with Business requirement.
- Work with marketing team as and when required to ensure coordination & execution of client events / marketing campaigns etc.
Recruitment Consulting is all about discovering the right talent at the right time, capable of... staying engaged to your organization. It is about building enduring relationships, with all stakeholders – the Talent-sourcing Organization and the Job seeking professional. It’s about investing time in relationships, and also investing capital in high-technology infrastructure. Read full description