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English Language Expert - Customer Support

Pune, Maharashtra

Crest Premedia Solutions Pvt. Ltd

Job Description

Education: Any Graduate/Post Graduate

Experience: 2 to 3 years

Soft Skills: Good Communication Skills (written and verbal) in English, analytical and logical reasoning
Technical Skills: Basic knowledge of Microsoft Office & Good typing speed

Job Responsibilities:

1. Coordinating with clients and vendors to process emails/email campaigns for Books and Journals
2. Keep track of problems in campaign processing and to escalate it to the clients accordingly
3. Tackle challenging situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication
4. Prepare monthly statistics report for campaigns received and deployed, and to ensure its correctness.
5. Prepare and update process documents
6. Responsible for handling the purchase requests from Teachers, Professors and Students of different International Universities
7. Needs to have good communication skills & basic knowledge of email communication to explain complex problems and their possible solutions to the clients
8. Responsible for handling Author queries regarding Books and Journals
9. Will be a contact point responsible for resolving issues raised by the authors and clients
10. Responsible for documentation and email template creation
Monthly reports preparation and attending conference calls with clients
11. Follow timelines and deliver within SLA
12. Train new joinees
13. Conduct quality audits as per process requirements

Company Description

About Crest Premedia
Crest is a hundred percent export unit, based in Pune and is part of... Springer Science + Business Media, Germany. The company is in the area of Software Development, Print and Electronic typesetting, marketing services and back office operation.
Crest Premedia, was born in 2006 and earned its stripes working on projects for Springer. In doing so, Crest has innovated and broken language frontiers in premedia by acquiring skills in German and Dutch language. Today Crest offers these and more innovative services in areas of STM books, Journals, eBooks, ePubs, PowerPoint reports, marketing services, technical and customer support.
Please visit www.crest-premedia.in and www.springer.com for further information about our organization.
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Additional Information

Last updated:
19/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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