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Engineer Technical Support

Kolkata, West Bengal

Best RPO

Job Description

Knowledge of Active directory.

1-2 years related experience in a technical Service Desk environment

Working knowledge of incident management systems (developed in training)

Supporting the configuration, operation and troubleshooting of basic cloud service utilization

and other PC/System related troubleshooting requirements for end uers

Able to configure and troubleshoot computer..

Working knowledge of anti-spam, antivirus and other security applications

Data recovery operation, triage and troubleshooting for basic cloud products

-Hands-on work experience with the following:
-Windows Operating systems
-Clients: Windows7, Windows Vista, Windows XP, Windows 2000
-Servers: Windows 2000, Windows 2003, Windows 2008,
-Knowledge of Active Directory, Exchange 2003/2007
-ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
-User account creation for Active Directory, Exchange Mailboxes,Distribution lists
-Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
-Meeting, and Windows Native tools
-MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint,
-MS-Outlook, MS Project, and MS Visio
-Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip,etc

Company Description

Best RPO provides its customers with services required to keep the business operating as... efficiently and as cost effectively as possible, so all that the customers need to concentrate on, is their core business.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 50,000 - ₹ 3,00,000 / Yearly (Gross Pay)
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