The E-commerce Technical Lead will focus on building a world-class customer experience on a leading Electronics Commerce portal in the UAE. He or she will be a key player in establishing best practices and driving improvements to the site using the latest trends and analytics to make data-driven decisions. The successful candidate will have strong technical skills and combine an understanding of what drives e-commerce sales and a passion for user experience to grow the site KPIs (Users/Sessions, AOV and Conversion Rate) and increase revenue.
Essential Duties and Responsibilities:
Create a world-class shopping experience on our ecommerce site.
Work closely with the external development team to resolve site issues, launch new features or site sections and do platform updates to improve the customer experience.
Develop and implement strategies to drive sales and profitability (growth in conversion rates, average order value, and lines per order)
Identify and implement conversion optimization improvements via A/B and multivariate testing and analysis
Manage site content including homepage, category landing pages, resources, etc.
Coordinate with the product team on new product launches
Learn about the customers and their buying journey
Advocate for the needs of our customers and serve as the go-to person for insight on site traffic and product performance
Define overall metrics and KPIs for the ecommerce site and report performance via dashboards
Perform QA/maintenance of our site to ensure all offers, landing pages, product tiles and copy are accurate.
Work with the SEO Analysts on site optimization and SEM campaigns
Keep pace with ecommerce best practices and industry trends
The Ideal Candidate Will Possess:
Bachelors degree in engineering, computer science, business or communications.
6+ years in ecommerce
Experience with ecommerce platforms and content management systems; working knowledge of Magento is mandatory
Extensive use of Google Analytics
Solid understanding of conversion optimization and A/B and multivariate testing and analysis
Strong customer focus/ability to anticipate and react to user needs.
Interest in new technologies in the ecommerce and digital marketing space
Highly organized, focused, process-oriented, and possesses great attention to detail
Superb communication skills, clear and concise in both written and verbal communication
Capacity to effectively influence within a collaborative, cross-functional team.
Positive, energetic attitude
Q3 Technologies is a large diversified technology company offering technology consulting... and
outsourced software product and applications development services
to the global IT industry. Q3's world-class offshore services offer cutting-edge IT solutions across a range of industry and technology segments to Enterprises and Independent Software Vendors (ISVs). Read full description