To build and develop Franchise Business Partner Channel and achieve customer satisfaction in the area
so as to achieve the corporate goals
Principle Accountabilities (Key Result Areas) : Sales Operations
Implement Sales strategies in Franchise Business Partner Channel to achieve leadership of Direct Sales in
the Area assigned at competitive
Cost: establish plans, measures and milestones for their execution.
Estimate and develop Sales Forecasts based on previous year sales trends and SBU growth plans
Prepare monthly targets and assign them to the Sales force
Stabilize operations in new areas - involving FBP & manpower recruitment, training & induction
& team Building
Recruitment of Partners as per set module
Follow up on progress of achievement of sales targets by the team
Give suggestion for schemes and promotion activities as per feedback obtained from the field force,
Partners and customers
Carry out inventory management and working capital management- oversee indenting of products
(monthly / weekly) and manage cash flows
Ensure training of sales team and develop them for future leadership by identifying their development
needs and coordinating with HR for training programs
Ensure training & smoother inception & engagement of Partners into EFL business
Oversee on-the-job training
Conduct Induction & Training , skill development training program to groom leaders
Implement the Business process, execute work and ensure Results
Ensure execution of Partners alignment as per EFL perquisites
Monitor incentives as per policy & productivity of the team and identify opportunities for development
Conduct training programs (leadership, product) that will hone skills and improve performance of
partners & leaders substantially
Proactively interact with departments internally and customers externally for problem solving
Review performance of Salesmen and initiate appropriate action
Build influencer base who are key to business & Interact with customers to build relationships
Conduct and attend review meetings - review sales performance and identify bottlenecks. Initiate action
Establish sources for recruitment and build relationships with partners and external source
Build influencer base who are key to business
Field visits to understand customer needs, team needs. Field coach for team development
Take responsibility to solve customers problems (e.g. service, product, quality, etc.)
Involve / enlist the help of others to solve a customers problem through service team to ensure
Must ensure internal customer satisfaction Ensure Partners meets monitory and other commitments to
EuroFriends on time and as per standards
Establish and use ongoing procedures to collect, review and interpret information necessary to manage
Sales and Service issues, etc.
Report data factually as collected (Secondary & Primary sales, Market activity reports, feedback from
partners & customers, partners & customer complaints etc.)
Interpret and translate data collected to make appropriate business recommendations and decisions
Establish means to monitor, track, report, interpret and manage information collected over time
RESULTS FOCUS / EXECUTION
Recruitment of FBP s & Retention
Take responsibility for ensuring that work is completed within specified time and quality parameters;
follow through to ensure that customer, Partners , and profitability requirements are met, even when
faced with obstacles or delays
Monitor productivity and performance in ones area of responsibility
Meet with others at regular intervals to check on progress, problems, etc.
Establish regular staff meetings to review progress and share information
Observe gauges, instruments, checkpoints, or products to make sure the process or production is correct
Collect and review regular activity reports submitted by others
Review organization reports or documents to stay informed of developments or strategies
Eureka Forbes is a Pioneer in direct Marketing .We have enlisted Several times as Preferred... employees .Currently EFL has in 1500 crore turnover company with operations in 32 countries in the world, We give Opportunity for Career growth and higher Studies also.
Eureka Forbes is a part of the Shapoorji Pallonji Group and today it is a multi product and multi channel corporation. Incepted in 1982, we have put 29 years of consolidated efforts to become the undisputed leaders in domestic and industrial Water Purification Systems, Vacuum Cleaners, Air Purifiers & Security Solutions. Being Asia’s largest direct sales organization, our force of 7500 direct personnel touches 8 million homes. We have one of the largest networks catering to more than 145 cities and 398 towns across the country. We also have a 15,000 strong dealer sales network and over 58 distributor strong Industrial Sales Network.
Dedicated to the cause of providing healthier living, today we have successfully established ourselves as a business super-brand and our dedicated team works around the clock to make your lives healthier and more secure. We strive to provide the best after sales service, and to achieve the same we have over 1500 service centers and as many as 5800 company trained technicians who visit over 25,000 Indian kitchens daily!
Our efforts have borne us fruits in the form of the numerous awards that we have received from time to time:
• Winner of 5 Prestigious UNESCO Water Digest Awards 2010-11.
• Winner of the Frost & Sullivan Award for the Best Company from the domestic point of use, Water treatment systems and Customer Service Leadership Award.
• We have been ranked amongst India's Most Admired Consumer Durable Companies.
• Awarded Best Employers 4 times in a row.
• Winner of 'Most Admired Knowledge Enterprise' MAKE- Asia Awards.
• Holds the distinction of been a case study at the prestigious Harvard Business School. Read full description