Provides leadership in order to promote, support and accomplish our Vision of creating value and memorable experience for each of our guests. Acts as a role model for all associates in carrying out Promise of doing whatever it takes to please our guests and to constantly be looking for opportunities to exceed guests expectations. Acts as General Manager in the General Managers absence as requested.
General Manager in the development of Rooms Department Leadership Team, supports Food & Beverage operations in achieving objectives in revenue, sales/marketing, cost controls, quality, quality staffing, associate development, and guest satisfaction, through effective leadership, coaching, emphasizing the importance of People, Product, Positioning, Profit and Performance.
Participates in the implementation and execution best practices in Rooms Department:
*Achieving budgeted revenue goals, and growing revenue.
*Controlling payroll expenses, other expenses and maximizing profit margins within the budgeted parameters.
*Assures effective management and accurate accounting of Rooms Department.
*Responsible for setting and managing inventories controls through implementation of effective systems, procedures and creative best practices.
*Development and implementation of innovative personal service processes
*Works closely with housekeeping department to ensure effective Room Service programs are properly promoted to ensure guests take advantage of a wonderful room service experience
*Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
*Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems.
*Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
*Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses.
*Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Salary and all other benefits
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