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Director - Control Tower Operations

Bangalore, Karnataka

Yellow Box HR Services

Job Description

Position -Director - Control Tower operations

Location - Bangalore

MBA with min 12 years experience

Assure Streamlined Operations

Hawks eye on E2E operations through continuous dashboard monitoring & exercising levers
Drive HUDDLE to bring Ekart leadership up to speed on major L0/Functional metrics causals & resolution
Program manage with the cross functional focus groups to proactively resolve major issues
Anchor Event Readiness across supply chain, tech/product, Planning and Cx functions
Identify Design Gaps & getting it corrected for execution

Accelerate Service Recovery

24x7 management of Ops, tech, external and force majeure disruptions
Steering cross asset decision making with a Customer centric approach
Own and improve all Assets & E2E playbooks for service recovery
Enable Cx effective & timely customer communication

Productize CT Operations

Contribute to design & deployment of effective SFC platform and integration with RTFF
Automate the CT process / metrics / task through Excel / R / Python (Before SFC launch)
Utilize predictive analytics & forward looking insights for assurance of operations
Ensure high SC visibility through innovative data extraction

Please send across an updated copy of your resume to discuss further.

Company Description

A leading HR consultancy in India.

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Jobs in Logistics / Purchase / Supply Chain / Procurement
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