Provide tier 2/Tier 3 support to customers using Bing Ads, BMC and Bing Places product.
Resolve issues with Global support defined SLA time lines.
Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact as needed.
Ability to collaborate with PMs, DEV, stakeholders in resolving complex issues.
Ability to troubleshoot complex issues and provide solutions quickly.
Document ongoing issues/solutions using VKB tool
1. Excellent written & oral communication skills.
2. Minimum 3 years experience in troubleshooting technical issues in a client facing role.
3. Experience in providing Application Support is a must.
4. Experience working with SQL & database
5. Strong analytical problem solving skills.
6. Should be willing to work primarily during US hours.
HCL Technologies is a leading global IT services company, working with clients in the areas... that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers our 80,520 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, has reported consolidated revenues of US$ 3.7 billion (Rs. 16,977 crores), as on 30th September (on LTM basis) 2011. Read full description