Develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions
Develop and produce performance information with which to inform, engage and influence various levels of operational management
Do drill down analysis on all dialer performance / Hygiene metrics.
Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary
Monitor report and comply with all compliance requirements for outbound dialing.
Accountable for the daily setup of and monitoring of calling campaigns, strategies and reports within the outbound teams.
Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting and maintaining all outbound dialing systems.
Maximizing the output of the outbound operations
Assist in the deployment of outbound resources
Manage a team of 3-4 dialer executives / Specialists.
Co-ordination with the technical support team for technical assistance and functioning.
Co-ordination with the Operations team and client for daily strategies.
At least 10 years work experience in an international call center, and at least 5 years in the role of Dialer Senior Manager/Director
Advanced knowledge of MS Excel and Dialer applications. Knowledge of Aspect Dialer is an advantage
Intermediate to Advanced SQL language understanding
High level of data organization, processing, analysis and reporting are required
Invoicing experience is highly preferred
Willing to relocate and work in the Metro Manila, Philippines
Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist. Read full description