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Desktop Support Engineer L2

Mangalore, Karnataka

Renovision Automation Services Pvt Ltd

Job Description

1. Should have knowledge on Operating system installation and troubleshooting.

2. Should have knowledge on troubleshooting hardware and local network issues.

3. Should have good understanding of DNS, DHCP, VPN, Proxy etc.

4. Provide technical support for desktop, Lotus clients, and MS Office product.

5. Troubleshooting the customer specific applications.

6. Install / configure applications.

7. Configure & Update Antivirus application.

8. Regular review of pending calls.

9. Follow up with users for user pending calls.

10. Timely following the escalation matrix.

11. Preparing daily/ Weekly / Monthly report.

12. Carry out and timely completion of any project related activity.

Company Description

We are the leading service provider for WIPRO Infotech.

Additional Information

Last updated:
12/06/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in IT - Hardware / Telecom / Support
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