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Desktop Engineer

Pune, Maharashtra

Ramee Resources

Job Description

First Level support for all Desktop calls
Autonomic verification of level 1 & 2 conditions and faults
Escalation and coordination with vendor and datacentre support for physical replacement (where applicable pending access and service contract provided by client)
Installation of Std. Wintel Desktop Operating Systems
Installation of standard office automation software
First level support for Client Specific applications (Connectivity and installation of applications only)
Email client configuration
Configuration of printer drivers for local and network printers on the desktops
Provide on -site support for customer approved patch/anti-virus updates through Central Antivirus Console / Central Patch Distribution Software
Backup Management based on built-in tools
Support for local area network issues (LAN), DHCP client (Limited to configuration issues- No support for LAN devices)
First Level Business Application Support (URL Access/Login/Password issues)
Resolve Hardware problems or Escalate hardware problems for desktops to Suppliers.

L1 resource Lower Parel 08:00 to 20:00 (1st shift - 8 to 16:30, 2nd shift 11:30 to 20:00) total requirement 2

L1 resource Bhiwandi 24x7 as per production shifts (cab facility available for bhiwandi ) total requirement 4

Company Description

In a short span of time, APEX Services has established itself as one of the leading manpower... outsourcing consultants of India. This has happened because of our firm belief that it is our job to provide the best possible manpower to our clients. As such our professional approach to screening and short-listing the right candidates has resulted in a very satisfied client list.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Jobs in IT - Hardware / Telecom / Support
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