Job Description

Provide an overview of the job and its contribution

Relationship management with Branches /vendors, to act as single point of contact for vendors and process owners for various issues.
Control and monitoring of process and and implementation of new process. Initiate projects and function as a team member for ongoing projects

DUTIES & RESPONSIBILITIES

Outline the main duties, tasks and responsibilities of the role

Co-ordination between process owners and vendors for various process
Preparing and executing various transitions of activities from inhouse to vendor
Scheduling regular Governance meeting with vendors and also internal stake holders
Regularly monitoring and reporting of process TATS /deviations .
Following up with internal stakeholders and vendors to close various actionables
Proactively Come up with effective action plan to maximize process efficiency
Ensure timely submission data and MIS to management
To keep track of monthly provisions /Cost
To coordinate with Legal and procurement for timely closure of contracts/amendments.
Team handling skills and effective communication of tasks. Knowledge updates for self and team, and team assessments for knowledge update
To keep track of changes in process and highlighted gaps
Ensure best practices in day to day activity
Coordination with process owners and to ensure regular creation / updation of process manuals
Meet with regulatory guidelines for Demat and ensure compliance. Run control reports for identifying process miss in day to day activities
Agile towards changes given by IRDAI and internal process changes