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Data Center Operations Technician

Ahmedabad, Gujarat

Cyberoam Technology

Job Description

Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. Monitor the systems on a 24X7-shift basis, take action on resolving issues and follow defined escalation paths.
Support Scope
Participate in a regular 24X7 shift rotation
Monitor the DCO infrastructure per defined procedures
Acknowledge alerts and start the incident process
Apply first level resolution procedures as documented and follow documented escalation procedures for incidents
Act as a first point of contact for Tech Support, IT, Labs and qualify their requests
Technical Requirements
Experience working in systems administration with Linux & Windows
Experience providing user support and system troubleshooting
Knowledge of IP Networking LAN & WAN
Knowledge on Cloud service AWS, Azure added advantage
Functional Requirements
Ability to communicate clearly, verbal and written
Good customer service skills
Awareness of newest and latest technologies
Displays strong desire to learn new technologies

Professional Development
Continue to develop skills via self-study or classes to enhance performance

Company Description

Cyberoam is an award-winning global IT security company globally acclaimed and certified... for its innovating products and technology. With an extensive product portfolio consisting of hardware and virtual offering for network security, centralized security management and centralized network visibility, Cyberoam offers future-ready security to enterprises, SMB and SOHO.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Two years
Compulsory Education
Jobs in IT - Hardware / Telecom / Support
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