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Customer Support Representative, Technical Support Associate

Davangere, Karnataka

Black White Business Solutions

Job Description

Customer Support - International Voice / Non Voice Process, Banking Process, AR Caller, Medical Billing, Finance and Accounts, Sales and Marketing, Chat Support, Email Support.

Technical Support - Hardware and Networking, Technical Engineer, Social Media, Desktop Support. IT Help Desk, Server Support, Technical Trouble Shooting

Sal - Fresher : 15 K + inc
Experience 25 K +Inc
Desktop Support :

Technical / Desktop Support:
Ensuring low down time for production desktops.
Preventive / Corrective maintenance of all the desktops.
Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues.Responsible for Backups and Restore of critical data according to users request.
Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.
Ensuring Encryption in all Laptop users for data security, and EFS backup
Managing and updating Windows patches for Desktops and Laptops.
UPS Monitoring
Providing Mobile devices support (Microsoft Active Sync) for corporate users

Responsibilities and Duties
The primary responsibility is to attend inbound calls for customer support from the existing customers
Resolve the quires of the Customers, in case there are any issues, escalate the same to the higher officials in the team/company
Create reports on the work done and submit it to the team lead/manager

Required Experience, Skills and Qualifications
Any Graduate/Undergraduate
Freshers can apply
Grads or Undergrads with minimum 6 months of bpo Experience
Good communication in English & Hindi
Extensive training would be provided for the candidates on the process
Good career path to become a team lead/Manager and mentoring for the same would be provided
Cabs provided
Performance incentives

Company Description

In corporate in 2006, Black & White Business Solutions Pvt Ltd has been the staffing... industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
Salary range:
₹ 2,25,000 - ₹ 3,50,000 / Yearly (Gross Pay)
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