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Customer Support Executive,Client Support Executive

Surat, Gujarat

Retailcore Software

Job Description

To give software training / benefits presentation / demonstration to customer.
To give clear answer to customer questions.
Have deep product knowledge of all product lines. Ability to showcase product demos, trainings + work out solutions for business use cases using best product-fit
Pro-actively compile all new feature requests and issues and submit to the product teams.
To document clearly customer feedback / problem / requirements with notes & screenshots. to communicate customer feedback / problem / requirements with software development team.
Provide ongoing and immediate support to users and customers, via phone, e- mail & chat, to ensure their success with Retailcore Software.
Act as a trusted advisor and escalation point for a select set of customers

Requirements

Proven track record of establishing themselves as a strategic trusted advisor to clients
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Proficiency in ecommerce and Software products is a plus
Self-starter who can own ongoing customer success and support of both large and small clients
Bachelor's Degree in Computer Science + Business Education preferred is a plus
Excellent written and verbal communication skills is a MUST
To clearly communicate in spoken / writing English and Hindi is must.
Ability to set up processes and execute tasks in a timely and professional manner

Company Description

We make easy to use software for retail shops (single or multiple locations / online or... offline software).   Read full description

Additional Information

Last updated:
22/11/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Less than one year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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