Mandatory Skills: Should be highly proficient in English and Hindi.
Education - Any Graduate
Assist Customers in Resolving queries .
Will be responsible for providing customer support, responding to telephone calls, email initiated by customers via the self-service web portal or over a call.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Follow up and make scheduled call backs to customers where necessary;
KARVY, is a premier integrated financial services provider, and ranked among the top five in... the country in all its business segments, services over 16 million individual investors in various capacities, and provides investor services to over 300 corporates, comprising the who is who of Corporate India. KARVY covers the entire spectrum of financial services such as Stock broking, Depository Participants, Distribution of financial products - mutual funds, bonds, fixed deposit, equities, Insurance Broking, Commodities Broking, Personal Finance Advisory Services, Merchant Banking & Corporate Finance, placement of equity, IPOs, among others. Karvy has a professional management team and ranks among the best in technology, operations and research of various industrial segments.| Read full description