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Customer Support Executive

Chennai, Tamil Nadu

Sutherland Global Services Inc

Job Description

Job Role: Consultant (Customer Support - Sales & Retention)
Interview & Job Location: Sutherland, No. 45 A, Velachery Main Road, Velacheri, Chennai - 600042 (Behind Vijayanagar Bus Stand & Opp. Prashanth Hospital)
Qualification: Any Graduation / Diploma
Background Verification: Education & Experience certificates will be verified
Shift Timings: US Shifts (free cab facilities within the boundary limits)
Job Mode: Permanent (On Rolls)
Notice Period: Need Immediate Joiners (Maximum 10 days)
Positions Open: 55

Job Description:-
Retain customers by solving their issues with products and keep them happy with the purchase & service
Maintain customer satisfaction by answering queries about billing, how a particular product works, what type of support is available and so on
Clarifying customer queries regarding recent product and service purchases
Cross selling and Up-selling products based on customers varied needs

Requirements

Relevant Experience in Sales/Retention (or) Customer Service
Excellent communication skills with good spontaneity
Highly energetic, lively & motivated personality
Basic knowledge on computer Operating Systems & Antiviruses
Willingness to work in US Shifts

Company Description

We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.

With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.
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Additional Information

Last updated:
21/08/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
55
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 3,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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