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Customer Support Executive

Bangalore, Karnataka

vCentric Technologies Pvt Ltd

Job Description

Quality check the information provided by the bankers on home loan application
Making contacts with CA & Bankers for missing or incomplete information
Maintain the self performance and client data processed on excel sheets
Analyse and take decisions on whether the application should approve or decline
Loan applications with potential risk to be highlighted to Fraud or Credit team
Communicate with the internal & external stakeholders via emails and calls
Generate offer letters for loan disbursement
To manage and complete the allocated work as per the agreed targets.


International Process - Collections (B2B &B2C)
B2C & B2B collections , with lucrative incentives.
Review accounts and call on premium customers.
Include outbound calls to collect / resolve customer queries related to automobile.
Includes working with sales, billing and cash team for help

Technical / Desktop Support:
Ensuring low down time for production desktops.
Preventive / Corrective maintenance of all the desktops.
Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues.Responsible for Backups and Restore of critical data according to users request.
Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.
Ensuring Encryption in all Laptop users for data security, and EFS backup
Managing and updating Windows patches for Desktops and Laptops.
UPS Monitoring
Providing Mobile devices support (Microsoft Active Sync) for corporate users

Company Description

We are vCentric, an International Information Technology Services and Technology... Consulting Company known for our deep industry experience and high customer satisfaction. We collaborate with clients in various industry sectors to solve their most pressing challenges from strategy through execution. Our employees provide strategic consulting, applications services, technology solutions and managed services to top companies and medium-sized businesses around the world.

Our mission is to work with clients to create innovative and practical management and technology solutions that help our clients get sustainable results. Our service offerings are designed to help our clients generate revenue, increase cost-effectiveness, manage regulatory compliance, integrate information and transition to “next-generation” technology.

We earn recognition for our client service from leading analysts but are proudest of our high customer satisfaction scores. Clients depend on us to deliver the energy and innovation of new thinking for a changing world.
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Additional Information

Last updated:
27/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
100
Minimum experience:
Less than one year
Education:
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 4,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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