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Customer Support Executive - Hindi

chennai, Tamil Nadu

Waffor Retail Solution (P) ltd

Job Description

Responsibilities:
• Interact with the customers over the telephone or connect via online and guide them of their requirement.
• Understand customer requirements, complaints or requests and provide them appropriate guidance over the product.
• Assisting new customers to do software setup& data import
• Assist client with setup and keep records of customer interactions and transactions through CRM
• Helping our customers with all issues via email tickets, chat and over the phone
• Work independently and give timely support to customers
• Comprehend new requirements of customers to the development team
• Collecting customer feedback regularly
• Be proficient in customer service processes, workflow, and services offerings
• Keep track of company policy changes or new product launches and provide accurate information to the customers.
• Learn and apply product/domain knowledge in support engagements

Requirements

Requirements:
• Min. 0.6-2.5 years of Support experience
• Good knowledge in Basic Hardware & Software skills
• Ability to handle customer calls
• Good in problem analysis, troubleshooting & requirement analysis
• Fast learner and can pick up new technologies
• Good communication skills in Hindi, English
• Bachelors degree in any discipline

Company Description

We are a Chennai based firm, building an cloud software products to make Small and Medium... Retail stores go online. Our product uses high-end and next generation technologies to support more than 100 million online users. Our Company is built by successful senior executives who have versatile experience in building many such products.   Read full description

Additional Information

Last updated:
19/05/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Without experience
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Freshers Jobs , Jobs in Sales / Business Development
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