- Responsible for providing technical support regarding the company's proprietary systems and software.
- Assist customers in troubleshooting hardware/software related issues on different WAN Access technologies
- Provides first/second level technical support for Layer 1 technologies (e.g., T1,E1,DS3,DSL,POS,SONET,3G/4G Access etc.), Layer 2 technologies (e.g., PPP,PPPoE,IRB,HDLC,ATM,Frame Relay,VPDN etc.), Quality of Service etc.
-Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. -Provides technology/product training and intellectual property material as required.
-Effectively utilizes moderate to complex lab setups to recreate and solve problems.
-Submits complete and correct Defect reports in area of expertise.
-Document knowledge base content from learnings and case work.
-Interacts across TAC teams and development teams at peer level.
-Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.
-Typically reports to Manager, Technical Support.
-Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments.
Cisco Certification CCNA/CCNP/CCIE (Routers and Switches)
-B.Tech (or) BS in Computer Science
-2-5 years related experience.
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description