Job Description

To assist the customers in solving queries related to feedbacks, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

Responsibilities and Duties

• Customers delight, above and beyond the call of duty.
• Good command over spoken English with respect to neutralized accent, grammar, sentence construction.
• Candidate should be self-motivated and team player.
• Willing to work in rotational shifts/ 6Days.
• Willing to build a long-term relationship with the company (not a "job-hopper Proven ability to communicate through oral & written forms
• Strong problem-solving skills
• Demonstrated customer service skills
• Ability to develop customer loyalty
• Comprehension skills
• Detail oriented with strong organizational skills and ability to multi task
• Ability to work well with others at varying organizational levels
• Computer literacy, Windows Operating Systems and internet applications