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Customer Service Officer

Noida, Delhi, Gurgaon, Mumbai, Delhi-NCR

Global HR Associates

Job Description

We are hiring for one of the reputed client in Delhi/ NCR and Mumbai.

Job Decription

Daily interface with the Front of House Team on the weekly schedule.
To answer all incoming telephone calls and further their enquiry to the correct departments.
To be responsible for working your scheduled hours.
To administrate the membership data-base using Member First, recording all necessary information.
To perform the cashing up duties at the end of your shift and perform duties as required by your MSM.
To take care of any lost property and keep it in an appropriate place for a minimum of one month. (Personal items such as underwear, socks, combs etc, are to be kept for 3 days only).
Schedule all manual bookings including fitness programs, treatments, and personal training bookings.
Accurately cash up at the end of your shift and account for all transactions during your shift.
Keep reception in an immaculate condition.
Make sure that all literature and goody bags are well stocked.
Make up membership cards for all new members.
Always wear your correct uniform.
Ensure front desk is covered at all times.
Do not eat or drink behind reception.
Coordinate all booking of treatments, personal training and orientations.
To be knowledgeable of all areas of the club i.e., timetables treatments, sales prices.
To provide a sales support to the sales team on tours or administration.
To support the MSM and action reports and information required for
monthly meetings.
To order and keep stocked all merchandise, stationary juice bar.
Assume responsibility for any and all bills /checks cash, lockers while on duty.
Handle guest comments and complaints professional take ownership of the issues.
A through Handover to the next shift.
Always be on time for your shift.
Always be prepared to cover holidays and sickness.
Always be polite to members and always use members names when greeting them on entry.
Ensure that all fees are entered correctly and accurately rung into the till.
Schedule and administrate changing room checks.

Requirements

Please refer to the Job description above

Company Description

Global HR Associates is a helping hands in HR which provides staffing, payroll and... compliances solutions to its clients.   Read full description

Additional Information

Last updated:
16/09/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
8
Minimum experience:
One year
Education:
B.B.A
Salary range:
₹ 2,00,000 - ₹ 4,00,000 / Yearly (Gross Pay)
Category:
Jobs in Sales / Business Development
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