Knowledge & Skills Required:
• Good Verbal and written communication skills in English.
• Any Graduate/ Under Graduate (with min.6 months of International Call center experience)
• Willing to work in Night Shift.
• Knowledge of basic computer operations.
• Ability and willingness to learn.
• Good listening and responding skills.
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
• Should be willing to take up challenges and go extra mile to perform work responsibilities.
• Should have great interpersonal skills and ability to perform under pressure
• Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
• Ensuring high quality services, resulting in guest delight by extensive interaction with guests and quick resolution of problems.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding holiday season.
Trigensoft Solutions Pvt. Ltd is an ISO 9001:2008 certified software development and web... development Company based in India. Headquartered in Pune, Maharashtra, we are providing IT solutions and IT-enabled services. Ever since our establishment, we have grown every day to meet the growing demands of our clients and surpass their expectations. Our expertise in providing industry-specific solutions and custom services has enabled us to deliver absolute business solutions to our worldwide clients. We are providing our services to small as well as big corporate houses including individual entrepreneurs using our unmatched expertise and cutting edge technology. For more information, visit http://www.trigensoft.com Read full description