Handling Inbound , Outbound Call Center Customer queries coming from platforms In bound calls, Chats, Emails, Social Media, Google Play etc.
Go over account activity with customers Validating the customer, handling queries related to mobile app (technology), handling queries related to financial transactions
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
May be required to work in one or multiple queues/skill sets over various customer contact channels like chat, emails, Phone calls, Social Media etc
Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations based on customer transaction history.
Founded in 1994, Clover Infotech has being among the key players in India’s fast growing IT... landscape. In these years, Clover Infotech has established its expertise across multiple technologies including Oracle, SAP, Microsoft and open source and is a Gold certified partner of Oracle and Microsoft. Equipped with ISO27001 delivery centers, we offer end-to-end IT services to over 150 customers across geographies and verticals and have executed more than 2000 projects. We have undertaken key projects in the realm of Business and Technology Consulting, Enterprise Resource Planning (ERP), Application Development and Maintenance Services, Enterprise Application Infrastructure, Middleware, Enterprise Data Management, Operating systems, Managed Services and Business Continuity Planning among others. Read full description