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Customer Service Executive (English) - Rummy/Poker Industry Only

Chandigarh, Punjab

Passion Gaming

Job Description

Job Summary

Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.
Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.

Responsibilities and Duties

Process withdrawal requests, complete KYC & create/complete Zoho task tickets.
Follow up to ensure that appropriate and timely actions are taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Make outbound phone calls to maximize sale/deposit conversion


Note: English & Hindi language

Job Type: Full-time

Salary: ₹18,000.00 /month

Requirements

Required Experience, Skills and Qualifications

Extremely good oral communications skills in English and Hindi
Basic MS Excel, word and email skills
Ability to listen & solve customer issues
Good interpersonal and writing skills
Ability to handle pressure

Company Description

Passion Gaming is an innovative online gaming company located in Panchkula, Haryana. We... are passionately involved in providing the finest digital card games like Online Rummy and Mobile Rummy to players in India. The company also provides affiliate marketing to some of the world's top online gaming operators, with specific focus in regulated markets such as the UK and Western Europe. The Passion Gaming mission is to deliver exhilarating gaming experience to players in a secure, safe, regulated and fair online environment. We live and breathe our mission based on our three core values.

Integrity & Honesty
Love What We Do
We Are Always Learning
  Read full description

Additional Information

Last updated:
19/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Salary range:
₹ 2,16,000 - ₹ 2,16,000 / Yearly (Gross Pay)
Category:
Jobs in Others
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