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Customer Service Associate

Nasik, Maharashtra

Kotak Mahindra Life Insurance

Job Description

Answering incoming calls, addressing the customer queries and complaints
Follow up with respective teams for closure of complaints.
Achieve set targets on various operational metrics like Revenue generation, leads and service quality.
Managing irate customers and complaint calls

Speak with customers to pitch the online product
Assist the customer to fill the form online and make the payment against the proposal. Make the customer understand about the various benefits available in the plan & check for the ideal cover.
Understand customers requirement in case of any discrepancy take it up with internal team to resolve it
Selling online plan on phone

Preferences :
Candidates residing in western line can only apply
Candidate should be in the age of (20 to 26)
Candidate should not have any educational Gaps
Notice period required: 15 days to 1 month
Work Time : Open to work in shifts from 8am to 10pm (ANY 9 HOURS)

Company Description

Kotak Mahindra Group
A legacy built over 2 decades Kotak Mahindra is one of... India's leading banking and financial services organizations, offering a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking, the group caters to the diverse financial needs of individuals and corporate sector.
The group has a net worth of over Rs. 100.6 billion and has a distribution network of branches, franchisees, representative offices and satellite offices across cities and towns in India, and offices in New York, London, San Francisco, Dubai, Mauritius and Singapore servicing around 8 million customer accounts.

Read more about the group

Our Story
Our Businesses
Senior Management
  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 3,00,000 / Yearly (Gross Pay)
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