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Customer Service and Admin

Bangalore, Karnataka

SUPERIOR TALENT INDIA PRIVATE LIMITED

Job Description

Purpose of the Job Responsible for inbound calls of customers care cell and providing solutions to customers. Monitoring I/W and O/W or Technical jobs. Maintaining branch office and expenses.
Key Tasks & Activities - Placing all types of orders either over the phone, via email instructions
- Pricing/ invoicing to customer
- Internal tracking of new orders and repaired items
- Assessing invoice issues and escalating any problems
- Problem solving and complaint handling with any customer issues
- Internal and external delivery chasers (occasionally using the internet)
- To have a full understanding of all products and their prices
- Proactive approach in solving customer queries
- One Point contact for customers with regard to all non-technical queries (like order status, repair status, estimates, accounts related issues, order tracking, estimate approvals, etc.
- Expense and Petty cash management for the branch office
- Any other duties as required
- practice the "just say yes" philosophy
- Continual focus on being the top customer response team in the hearing aid industry

Company Description

Superior Talent India-a Superior Group company (http://superiorgroup.com/), is an... award winning human resource services firm that delivers a full suite of comprehensive HR and Recruitment Process Outsourcing services to leading companies in India. Superior Talent India envisions a transformation of the current tactical, reactive approach to talent acquisition, to a strategic, proactive approach that aims to build a talent community.   Read full description

Additional Information

Last updated:
04/01/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 3,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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