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Customer Relationship Officer

Surat, Gujarat

Ujjivan Financial Services Pvt. Ltd.

Job Description

Any graduate
Should be able to communicate in local language
Identify and conduct surveys of new working areas for group formation.
Conduct projection meeting and form groups
Conduct Compulsory Group Training of Groups
Fill relevant profile forms with 100% accuracy and collect supporting documents.
Make Customer House visits and cross verify the household assets details furnished by the customer.
Conduct Center meeting as per scheduled time and day without fail and maintain above 95% customer attendance.
Manage the total loans given out to customer.
Fill loan application form necessary documents for loan disbursement.
Conduct 100% loan utilization check within 7 days from the day of disbursement.
Motivate the customer for on time loan repayment.
Monitor the customer for better control over the program.
Retain customers & minimize dropouts.
Promptly resolve all enquiries & complain of Customer.
Maintain good relationship with customers and local people to improve the program.

Company Description

There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
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