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Customer relationship manager

lucknow, Uttar Pradesh

pssbuilders pvt. ltd.

Job Description

The Position

The Customer Relationship Manager is responsible for the planning, successful execution and follow up for a diverse range of customer retention campaigns, along with producing their annual budget, monthly forecast, and other business reporting as required. The CRM will carry out innovative and sometimes complex projects to their completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve our financial results.


P&L: Responsibility for reaching or exceeding budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing.
Campaign Planning & Execution: Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution.
Campaign Analysis: Analyze campaign outcomes in detail, using a variety of proprietary software applications. Draw insights and present results clearly to facilitate sound decision making on next steps.
Budget/Forecast: Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumptions used for developing budgets and forecasts.
Special Projects: Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service.
Customer Focus: Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.


BS degree with major in Marketing required
4-6 years experience in a direct marketing environment, preferably with experience in both acquisition and retention marketing
Continuity or club experience, including retention and cross selling strongly preferred.
Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
Effective verbal and written communication on all levels and both internally and externally
Strong analytical, technical and mathematical abilities
Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills

Company Description

Lucknow, the new IT hub of India, is developing fast in terms of real estate in lucknow and this... rapid growth has led to the city expanding along its fringes.
Gone are the days when people used to deal property matters on the basis of "mouth to mouth publicity" or nearby real estate property, plots. globalization and fast lifestyle has encouraged the real estate industry to step in E-World. Now active partakers of real estate world are eagerly seeking the right options to establish themselves in e-real estate world. pss builders is a solution to all what bothers to people who all are dealing in properties or people who all are searching real estate property, plots and property dealer. As one of the leading property dealer, pss builders has tuned itself with pulse of real estate sector. Moving ahead with esteemed registered users and regularly visited by players of real estate industry, pss builders has become the pivot for real-estate sector.
Lucknow is on the top of the investment radar for real estate enthusiast. Skyrocketing property prices in lucknow don’t seem to deter many from buying property here. In fact, over the years the demand for residential property in lucknow has risen to a great extent. As a result, the real estate in Lucknow is a strong market for people looking for property for sale as well as rent. Metro rail connectivity has been an important factor in enhancing the real estate development in Lucknow
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Salary range:
₹ 1,20,000 - ₹ 1,44,000 / Yearly (Gross Pay)
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