Thanks for usingCareesma. Job Offer printed on the 23/07/2019.

Customer Relation Executive - CRE

Chennai, Tamil Nadu

Suga Consulting Services

Job Description

Wanted: Customer Relation Executive - CRE for Chennai Comapny

Good Communication, Tamil and English. Female/Male, team player will be responsible for assighned customers in-house sales role. Timeings Female 9 to 6.30pm, Male 9 to 7.30pm.



We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements

Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field

Company Description


SUGA Employment Services is providing Human Resources (HR) and Placement Services,... Employment Services to Software / IT / ITES / BPO and other Core industries.  Read full description

Additional Information

Last updated:
02/06/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Salary range:
₹ 1,50,000 - ₹ 2,10,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
Save job
Go to Top