To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Freshers can also apply
Excellent communication skills Verbal & Written
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
CORPORATE BANK OPENINGS FOR PHONE BANKING OFFICER PROFILE!CALL
Hiring for Phone banking officer profile..!!
QUALIFICATION- Any graduate
SHIFT- Day shift
EXPERIENCE- 0 TO 3 Year
SALARY 1.5LAC 2.2 LAC Annually
About process-In this case you will be handling issues with credit card & customers will not be local customers it will only be VIP clients.
Inbound day shift phone banking jobs for graduate freshers
Designation: Phone banking Officer
Current Openings: Voice Process (Inbound process)
Location: Mumbai (Andheri Chandivalli & kanjur marg)
Shift - Day rotational shift
Salary Offered:- 1,60,000 PA (12600 Net take home+ Incentives)
Total Requirement 20
Date of Joining:-Immediate
Fresher or Experience in any industry can apply
Age limit: 35 yrs.
Average to Good English is a must
Ready to work in fixed shift i.e. 9.30 am to 6.30 pm & Sunday offs is a must
No Night SHifts
No Rotational Shifts
Must have basic knowledge about Banking & its products like - Benefits of Credit Cards / Loans / Debit Cards and Loans - its types
Hy Fly Consultancy is based at Mumbai & Navi Mumbai.
It is a recruitment... consultancy which provides free placements to candidates.
We are specialized in recruitment for BFSI, E-Commerce, BPO & Healthcare Industry.
We recruit only for companies based all over Mumbai, Navi Mumbai & Thane.
For further queries, please mark an email to us or call us. Read full description