Maintains ownership of customer issues until problem resolution
May be responsible for pre-sales and post-sales service to customers.
Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support.
Acts as a liaison between the customer and manufacturing, sales, technical support and financial services.
Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.
Mandatory Skill Set:
Good telephone etiquette skills.
International calling experience is a must.
Knowledge of products, customer, service, policies and procedures.
Good computer skills.
Relevant experience from Customer Service is an added advantage.
Working effectively with other teams and departments
Problem solving skills.
Organizational skills, Time management skills & Communication skills.
VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.
VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing. Read full description