Skills and Specifications:
Excellent Communication/ Listening skills.
Must have good English narration skills.
Desire to have healthcare domain/ Voice process experience
0-9 Months of relevant experience
Good to have analytical, presentation & communication skill
Should be a self-starter
Good interpersonal skills
Excellent client management skills
Willingness to work in permanent night shift
In order of significance, list up to 6-8 of the main tasks performed regularly to fulfill the basic function of the job.
Each accountability should begin with an action verb (e.g., design, manage, implement, develop, evaluate, administer, and coordinate)
Answers inbound calls related to Policy benefits, claim status, check status etc. from US based Healthcare providers
Completes required documentation as per guidelines
Shares Best Practices and process improvement ideas. Conducts refresher trainings / audits to improve the team performance
Development trainings for self and team member
Regular attendance is an essential function of the job. Performs other duties as assigned or required
Provide L1 Voice Support.
Handling user call validation process, and to ensure the client satisfaction as well as user fulfillment.
Customer interaction, trouble shooting, queries handling.
Must have experience in international voice process
Nexwave was established by group of IT professionals with years of experience in industry.... At Nexwave, we provide Complete Talent Management Solutions including Talent Acquisition (Staffing & Recruitments), Talent Development (Corporate Trainings)to IT, ITES, BPO, KPO, Banking and Financial Sectors & Talent Transformation (Finishing School & Short-term IT Diploma Courses) to Individuals.
We truly understand client requirements, provide customized solutions, always maintain high standards in everything we do, deliver high quality and have a track record of excellent feedback from our clientele.
The motto of Nexwave in terms of quality is to enhance customer satisfaction and build long-term relationships with them in order to bring in a great success in its every venture.
Nexwave has a team of highly qualified and dedicated professionals to constantly improve deliverables that match the ever-growing expectations of our esteemed customers. We have a strong HR Team for Talent Acquisition / Recruitments and group of trainers on board who design and deliver as per client needs. Our Instructors/Faculty brings together years of experience in working for industry leaders. They have knowledge of and in-depth industry experience in technologies in all the hot areas of today's market.
At NEXWAVE, we deliver a blend of knowledge, experience, speed and efficiency that is readily engaged, executed and applied to a market needs or business requirements. We truly understand scale and have handled more than 15,000 participants with in a very short span of 3 years since our inception. Read full description