Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
Ensure adherence to product scripting in all customer communications.
To attend and respond to customer chat or emails and written request when required.
Fault resolution and raising tickets to the respective departments.
Manage and maintain product related data bases in line with process KPIs.
Ensure quality of data capture from customers.
Support all other departments with any other specific business tasks.
Flexibility to shift pattern is must.
Lycatel is the global market leader in the prepaid international calling card market... present in 16 countries worldwide.
Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), money transaction services, carrier to carrier wholesale services and residential indirect access services.
In 2006, Lycatel launched its flagship mobile brand Lycamobile which currently operates in 14 markets, Lycamobile continues to grow rapidly, attracting over 8 million customers with further market launches planned throughout 2012.
Through a relentless focus on providing voice quality by partnering with over 200 global telecommunications carriers, the Lycatel brand serves its growing base of over 8 million customers within expatriate and ethnic global niche segments that want to make high quality affordable international calls. We generate 23 billion minutes of retail voice traffic per annum. Read full description