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Customer Care Executive (OPD & Support Services)

Mangalore, Karnataka

Fortis Healthcare

Job Description

OPD Management and Consultants Coordination.
Registration and billing
Telephone operations.
Appointment and Scheduling.
Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
Information delivery
Supervising the Reception- by handling queries, enquiries and lab reports
Update of Contact details of consultants/ star dials and extension numbers
Preparing Indent of Consultant Chambers.
Compiling FOS data and sending it to the concerned OPD executive who is in charge of consolidating data
Issuing Keys & Lockers of the drawers.
Supervising and checking of daily MIS before sending it.
Service recovery in that Area.
Training of the HIS modules in front office with the power users.
Maintaining attendance, leave & delays in absenteeism of the Consultants.
Giving on-the-job training.
Room Readiness.
Inventory of the stationery.
Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
Handles patient grievances (regarding waiting period for the Drs and non availability of appointments)


Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

Eligibility: Graduation is compulsory.
Good Communication Skills.

Company Description

Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare... delivery provider.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
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