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Customer Care Executive/ Associate - Voice

Bangalore, Karnataka

Dezire Manpower Services

Job Description

Job Description

Title - Catalog Quality Specialists

Function - Business operations

Reporting to - Catalog Manager

Location – Bangalore

Salary band – 5Lpa



Role Objective You will be responsible for maintain online catalog quality to achieve our business goals.

Responsibilities

Final review of content, images, and catalog data so as to achieve pre-defined quality standards.
Analyse data and compute quality reports
Ability to identify any non-adherence of the catalogue guidelines
Handle ad hoc quality-related projects
Daily work allocation for the catalog team
Operate as on-the-floor SPOC for content issues
Maintain records of day-to-day work by updating trackers to reflect work done and periodic reporting to management
Prepare training PPTs or DOCs to keep the internal and external stakeholders aligned on the instructions/process updates that needs to be followed

Requirements

Job Description

Title - Catalog Quality Specialists

Function - Business operations

Reporting to - Catalog Manager

Location – Bangalore

Salary band – 5Lpa



Role Objective You will be responsible for maintain online catalog quality to achieve our business goals.

Responsibilities

Final review of content, images, and catalog data so as to achieve pre-defined quality standards.
Analyse data and compute quality reports
Ability to identify any non-adherence of the catalogue guidelines
Handle ad hoc quality-related projects
Daily work allocation for the catalog team
Operate as on-the-floor SPOC for content issues
Maintain records of day-to-day work by updating trackers to reflect work done and periodic reporting to management
Prepare training PPTs or DOCs to keep the internal and external stakeholders aligned on the instructions/process updates that needs to be followed

Company Description

A leading HR consultancy.

Additional Information

Last updated:
26/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
4
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 5,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Quality / Testing / Process Control
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