To ensure high portfolio quality for the product in the location, while maintaining excellent service levels (TAT) to the customer (both internal and external customers), with very low defects/reworks, and increasing efficiency of operations and vendor competence improvement.
Very low defects on data entry as part of underwriting
Adherence to the policy/process laid out by the Central team on all application being processed
Very close monitoring on non starters/Cheque bounce trends and knowing channels and their sourcing pattern.
Giving Feedback to channels/Vendors on a monthly and quarterly basis (Depending on agreed process & parameters) on their performance levels and taking corrective action to improve the efficiency of vendors
Audit compliance on all aspects stipulated by Head office, and regulatory compliance in the location.
Channel risk management basis good & bad channels identified by policy and ensure the implementation & review
To interact closely with other functions such as Sales, operations etc. in ensuring a smooth day to day functioning at the location.
Leading Private Sector Bank