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CONTACT CENTER EXECUTIVE - BANK PAYROLL-SALARY 21K - DAY SHIFT

Mumbai, Maharashtra

Hy Fly Consultancy

Job Description

Division: Lead Management System Mortgage Services
Designation: Loan Officer
Location: Millennium Business Park - Mahape
Experience: 1-2 years
Salary: Upto Rs. 18,000 max + Incentives
ROLES &RESPONSIBILITIES:
1. Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
2. Converting a suspect to a prospect. This involves the following:
-Establishing contact with the prospect, this could involve several calls and may need a call at a time
beyond office hours.
-This will also involve making calls at different times in order to achieve success.
-Need Analysis
-Eligibility Profiling
-Setting up an appointment
-Follow up with the prospect post every meeting with the sales officer until conclusion
3. Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self
in satisfying customer needs with the objective of converting the prospect to a customer
4. Responsible for conversion of suspects to prospects to customers
5. Provide support to the sales team in increasing conversions by:
- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing
feedback, seeking feedback from him on your performance
6. Responsible for complete knowledge of company products and policies as well as those of competition
7. Responsible for quality of the conversation, which entails the following:
- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
8. Ability to handle objections
9. Updating the software. You must capture your conversation with the customer effectively such that a
third person is able to carry on the conversation with the customer where you left off.
10. Generating References: The quality of your conversation and your ability to connect with the
customer is also reflected in the number of references that you generate.
11. Providing market feedback to the supervisor: It is important to share with your supervisor any trends
that you come across whilst speaking to a prospect. Examples could be objections from prospects regards
the processing fee being charged by us vis--vis the same being charged by a specific competitor.

Requirements

Requirements
HSC Pass
Fresher or Experience in any industry can apply
Age limit: 35 yrs.
Average to Good English is a must
Ready to work in fixed shift i.e. 9.30 am to 6.30 pm & Sunday offs is a must
No Night SHifts
No Rotational Shifts
Must have basic knowledge about Banking & its products like - Benefits of Credit Cards / Loans / Debit Cards and Loans - its types

Company Description

Hy Fly Consultancy is based at Mumbai & Navi Mumbai.

It is a recruitment... consultancy which provides free placements to candidates.

We are specialized in recruitment for BFSI, E-Commerce, BPO & Healthcare Industry.

We recruit only for companies based all over Mumbai, Navi Mumbai & Thane.



For further queries, please mark an email to us or call us.
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Additional Information

Last updated:
20/07/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
500
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 1,30,000 - ₹ 3,90,000 / Yearly (Gross Pay)
Category:
Jobs in Banking / Financial Services , Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Freshers Jobs
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