Meet and greet employees, clients and visitors, & provide assistance based on their needs.
Handle & administer general enquiries from business users, ensuring prompt, effective resolution.
Proactive stewardship of workplace behaviour via floor walks observing workplace behaviour along with corrective reminders / actions performed, and appropriate escalation of any persisting issues. Ensure different space types are used as intended and develop communications to rectify and educate as required.
Perform regular and frequent inspections of the floors, including the meeting rooms, focusing on cleanliness, tidiness and everything being in good order.
Pro-actively report and record any faults identified with furniture, fixtures & equipment to the Facilities Helpdesk, and follow up as necessary to ensure prompt resolution.
Oversee resolution of issues identified with phones in collaboration areas and meeting rooms.
Manage interaction with the business on all matters related to locker usage where FM, not the business, manage allocations of lockers to individuals. This may include locker allocations & usage, locker releases / clearing, locker audits and day to day issues such as forgotten keys / pin codes.
Support Collection of Internal Occupancy Data
Create and install workplace signage in areas of responsibility; maintain and ensure signage is relevant and in good condition
Replenish centralised utility room supplies of stationery & printer toner (including stock ordering)
Replenish pantry consumables (including stock ordering)
Maintain first aid kits
Ensure that vendors are appropriately escorted when within restricted areas e.g. for confidential waste bin collections
Ensure vendor documentation at point of delivery is in good order.
Manage the Meeting Room booking system - this includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests
Liaise with the Sites external clients locally and at other s on video conferencing details
Monitor and follow up on the set up / run down of meeting, ensuring everything is in order
Assist with coordination of events: liaise with vendors for cost proposals based on event requirements, supervise the set-up / dismantling of event venues, perform risk assessments.
Prepare pre and post event summary
Provide support to team members. This includes complaint handling, feedback management, standards and client service delivery
Assist with administrative duties or project work as required
Reception duties as required, including ensuring the reception and public spaces are clean and tidy with the furniture in the appropriate positions at all times
Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation.
In 1994, CBRE was the first international real estate services firm to set up an... office in India. Since then, our operations have grown to include more than 2,800 professionals across nine offices, with a presence in over 25 cities in India. Read full description