Ensure resolutions, roll backs as per the targets set and focus on maximizing efficiencies of the channel utilized for the bucket
Ensure inventory management through resolution, roll back, normalization for the bucket and take pro active steps to control/ reduce inventory for the bucket.
Ensure set productivity bench marks for telecalling units, referral and field agencies.
Review collection strategies for various channels and suggest/ implement changes for attaining optimum productivity.
Regular monitoring of telecalling and field team to pre-empt issues if any and mitigate risk on the portfolio
Leading Private Sector Bank