1. Follow up on strategies of field for the portfolio managed.
2. Monitor and review field team to achieve set targets.
3. Achieve the Resolution, Normalization & Rollbacks as per targets.
4. Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts.
5. Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager to prevent the same
6. Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
1. Ensure optimum delivery from field calling channel by maximizing resolutions/ roll backs/ normalization through given resources
2. Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion
3. Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams
4. Account level review of cases tagged as NC, dispute, expired etc
5. Ensure code of conduct/ regulatory norms are duly followed by field channels
6. Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments
7. Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are marked as refuse to pay
1. Relationship management with the pickup/ referral vendors
2. Ensure 100% compliance of the vendor to laid down process of DRA certification/ Police verification etc
3. Review all the receipts reported lost, cancelled and discrepant and take appropriate action against any particular field collector basis repeated lapses
4. Ensure all the field collectors deployed on the portfolio have valid id cards. Id cards/ receipt books are allocated only to resources deployed on the portfolio to ensure to misuse
5. Ensure compliance from the vendors on laid down processes eg Cash TAT etc.
6. Highlight instances where the same has not been adhered to the Bucket Manager/ Centre Manager
Leading Private Sector Bank