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Collabration Operation Manager

Delhi, Delhi-NCR

New Era India Consultancy Pvt. Ltd.

Job Description

Position will be initially at 1 Months at Gurgoan and then for Noida

Provide day-to-day leadership and direction to a technology operations team (may be comprised of employees, contract personnel and/or vendor partner resources) dedicated to a portfolio of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility.

Product Improvement & Change Management
Participate in change management process and approve technology and service changes; ensure balance between business requests and impact/risk.
Assist in establishing technology/service goals and reporting needs.
Participate in transition of technology and services into production support.
Develop call scripts, monitoring procedures and break/fix documentation.
Collaborate on system health evaluations to address performance issues and establish action plans (internal and/or vendor).

Incident Management
Provide end-to-end oversight of critical incidents.
Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets.
Liaise with technology teams to develop corrective action or work-arounds to resolve incidents.
Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required.
Ensure compliance with incident management processes and procedures.
Provide on-call support.


Bachelors degree in Computer Science, MIS, or related. (Equivalent experience considered)
9 to 12 years of relevant experience
5+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
3-5+ years of broad technical experience with proven expertise in several of the following areas: servers, networks, hardware, operating systems, virtualization software, and related base build infrastructure and software.
3-5+ years of experience and subject matter expertise in SharePoint, SharePoint Online, Skype for Business, OneDrive for Business, and Office 365.
2+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.
Ability to support working outside of normal business hours to provide after hour or "on-call

Company Description

Established in the year 1993, New Era has been in the business of understanding talent needs... of different organizations and providing solutions for it. New Era hires consultants with specialization in different domains to provide procurement solutions across all the domains. We have been very fortunate to serve some of the top names of both the IT and the non IT Industry. We provide end to end staffing solutions and help candidates to be placed across Asia, USA and Europe.

New Era also provides Training and Development solutions to our clients which help enriching the performance of their Human Capital. Our training and development initiative ‘TRUTH’ offers complete and measurable ‘Aptitude Development Solutions’ in areas like Leadership Development, Time Management, Corporate Communications, Presentation Skills, Consultative Selling Skills, Marketing Skills etc.

New Era values its Human Capital the most and is totally committed towards providing them with adequate training and development programmes at a regular basis. This helps their grooming and also equips them with the knowledge of the latest Industry practices. We at New Era always follow the 3‘i’s which we believe are the pillars of our success.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
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