Perform technical application level health checks for customers. Respond, troubleshoot and resolve application level alerts for business and technical users of the solution, support Kronos upgrades for hosted customer base
Installs, tests, documents and troubleshoots Workforce Central software installations
Delivers managed service offerings to Workforce Central customers requiring ongoing support
Delivers database management services & technical application of service packs and upgrades
Communicates effectively to both technical and non- technical individuals at various levels of customer organizations as well as internally
Uses consultative techniques and skills in their consulting services delivery
Perform on going environment health checks on regular basis
Adhering to Kronos' best practices and guide the team to follow the same
Preferred experience from services organization, working in a 24/ 7 support model
1- 3 years of experience implementing or supporting enterprise software applications and hardware used in web environments (Kronos/ Oracle/ PeopleSoft/ SAP Human Resources/ Payroll/ Time and Labor preferred)
Prior experience in supporting functional testing, integration testing and UAT
Respond, troubleshoot and resolve application level issues/ alerts for remotely managed customer base
Demonstrated track record in delivering quality, on- time technology and business solutions to a diverse customer base
Ability to collaborate with clients, identifies engagement follow- on opportunities and has a strong desire to excel
Should be flexible to work in shifts
Youre empowered when youre a Kronite.
Want to be part of an elite group of highly skilled professionals We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work- life balance to live inspired. In fact, its expected! Youll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, youre a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos industry- specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
FIS is the world’s largest global provider dedicated to banking and payments technologies.... With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 100 countries. FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. Every FIS solution has the strength you need for profitability today, and the power to help you manage whatever comes next.
First in financial technology, FIS is ranked third on the Barron’s 500, 426 on the Fortune 500 and is a member of Standard & Poor’s 500® Index. FIS has also been named the number one overall financial technology provider in the annual FinTech 100 rankings. Read full description