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Client Servicing/key Account Manager- Customer Support

Hyderabad, Andhra Pradesh

Nowfloats Technologies Pvt. Ltd.

Job Description

Looking for Customer support executives with excellent Communication skills.

* Does online training to the client accounts assigned.
â—� Receives, processes and verifies the accuracy of orders from customers utilizing the
organization's internal CRM/mainframe systems.
â—� Initiates required action for response to customer service requests for issues/problems, and
communicates changes to the appropriate personnel/departments.
â—� Ensures and provides quality service to both internal and external customers.
â—� Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a
variety of product related issues.
â—� Accesses the company's internal systems to obtain and extract order information and provide
customer service management with the data for inclusion in various scheduled and special
reports
â—� Participates and provides expertise as a member of the customer service's departmental
team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
â—� Good knowledge about Search Engine Optimization (SEO)
â—� Good user of social media tools
â—� Adaptive to new technology tools to perform tasks like video calling, audio calling,

Company Description

NowFloats, founded by Ex-Microsoft employees is a Location Based Service provider. We are... focused on providing cutting edge mobile solutions for businesses and consumers across the country.   Read full description

Additional Information

Last updated:
11/12/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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