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City Manager - Fulfillment Operations

Ahmadabad, Gujarat

Action India Pvt. Ltd

Job Description

Key Responsibilities
Provide leadership to one or more FCs in a city
Drive and own the productivity and performance accuracy in operations
Develop or improve processes to scale up performance metrics and to drive cost efficiencies
Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
Identify risks and issues for effective resolution ensuring no impact to service levels
Implement and manage 3PLs where applicable
Collaborate with internal stakeholders sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied
Ensure operations are completely in control - SLAs, Accounts & Finance, Inventory, Records


Good experience in an E-commerce operations environment with a minimum of 3 years' experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.
Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiencies; Business and Financial planning experience is preferred
Ability to develop, test and execute ideas to improve customer experience and operational efficiencies with attention to details
Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
Ability to handle the fast paced and changing priorities with required urgency
Managing escalations and crisis with exceptional problem-solving skills

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in Logistics / Purchase / Supply Chain / Procurement
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