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Chat Support Executive

Karimnagar, Andhra Pradesh

Sutherland Global Services Inc

Job Description

* Responsible for answering and placing sales Chat within a growing customer base
* Identify and relate with various customer needs and scenarios
* Offer customers with solutions in a friendly, confident and knowledgeable manner
* Utilize various internal and client based tools and applications for customer management and servicing
* Transfer customers to appropriate departments when required
* Conduct data entry, documentation, and case management
* Work and partner with others within a team-based environment
* Achieve and maintain required metrics and goals"

Required Skills:

* 6 Months of Experience into Upselling/Sales
* Upselling/Sales Experience - Mandatory
* Excellent Communication Skills.
* Graduation Mandatory
* Ability to multi-task.
* Ready to work in Rotational Shifts.
* Excellent Oral and Written Communication skills.

Benefits :

* One Way Cab facilities
* Excellent Growth
* Huge Incentives
* 5 Days work

Company Description

We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.

With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.
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Additional Information

Last updated:
19/12/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
60
Minimum experience:
Less than one year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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