A PERSON has to manage day-to-day interface into the Change process and is responsible for ensuring the execution of the process. Specific responsibilities include:
Review and approve ALL changes for all domains (e.g. Digital Media, Mobility and Financial Services).
Manage Emergency changes based on business/Incident need
Building and maintaining the Consolidated Change Schedule: Integrating new changes into the existing change schedule
Publish all the prescribed reports/dashboards as per the defined timelines. Own and drive Change Mgt Matrices like no of change failures, % of Change causing Incidents, % unauthorized changes, rolled back changes etc.
Handling schedule slips, and escalating the appropriate parties as required to recover the schedule
Leading change meeting(s), where affected parties are notified that changes are scheduled, approved, rejected, etc.
Document final approval or rejection of a change that requires CAB (Change Advisory Board, or Change Approval Board) approval and Communicating changes that have been identified as having pervasive impacts to stakeholders.
Reviewing failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/addressed by the appropriate individuals or raise a problem
Monitor that incidents encountered during the implementation of a change are properly documented in the change record
Based on local policy, review changes for process compliance
Graduate degree or equivalent qualification in Computer Science, IT, Electronics & telecommunication
14+ years of relevant industry experience in which minimum 8-10 year of experience should be as a technical change management or similar profile in technical delivery environments.
- Understanding of Application in Mobile, Digital and Financial services and dependencies on each system/application
- Technical knowledge of Infrastructure (OS, Middleware, Database and Network)
- ITIL Intermediate/expert Certification
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